How can this high level of warranty be offered? What's the catch?

Written by Administrator
There is no catch or hidden agendas so stop trying to figure one out! We want to be the last seat covers you ever buy for your car, truck or Jeep. We are passionate about exceeding expectations. We can do this by offering something unexpected like our Lifetime Guarantee. We are showing our comitment to quality and exceptional customer service. We know and trust our customers. You put your trust in us and we do the same for you.
Read more...

Are the seat covers washable?

Written by Administrator
Yes. You can wash the seat covers on a gentle cycle and air dry. Do not use any harsh chemicals such as bleach or bleach related detergents. Air dry only. If you protect the seat covers with 303 UV Protectant then you may not need to ever wash the covers. You can wipe the seat covers clean or hose them off if there is a lot of dirt, mud, etc. The UV spray will not allow any sweat, dirt or grime to soak into the material which makes it very easy to clean.
Read more...

How is it determined if UV Protectant has been applied according to the Warranty?

Written by Administrator
In order to qualify for the 3 year No-Fade Guarantee you must have purchased at least one bottle of 303 UV Protectant per year from our web site or you can provide proof of purchase from another retailer at the time of the claim. This can be done in the initial order to save shipping costs or we can set you up on a scheduled delivery once per year with an automatic payment plan through Paypal. Please let us know if you want the extra protection in terms of your seat covers and our warranty.
Read more...

Is fading covered under this warranty?

Written by Administrator
All materials eventually fade when exposed to the elements such as sun, wind, sweat and water. Our seat covers are no exception. However, we will cover premature fading which is defined as significant color change within one year without a UV Protectant being used or three years with appropriate UV Protection.
Read more...

What is appropriate UV Protection according to the warranty?

Written by Administrator
This depends on the degree of exposure to the elements. If you live in the sun belt and leave your top off most of the year then you may need to apply every three months. However, if you are in Canada or other colder climates then you would need to apply the spray yearly. This distinction is, once again, not a science. Please follow the directions on the back of the UV product for more information and apply often for full protection.
Read more...

What is significant color change according to the warranty?

Written by Administrator
If the color has changed, for example, from black to grey, red to pink, charcoal grey to light grey, then this is significant color change and we will replace the seat covers with a new set. We realize this may be vague and open for interpretation but we are not here to deny your claim and want to make sure you are completely satisfied with the purchase not only in the beginning but also in the future.
Read more...

What is the warranty on the Neoprene seat covers?

Written by Administrator
Our Lifetime Guarantee is the best in the industry.  We will repair or replace any seat cover with a manufacture defect or workmanship issue for as long as you own your car, truck or Jeep.  All that is needed is for the defective part to be sent back to our warehouse and we will ake care of the rest at no charge. Simply contact us for a warranty authorization at any time, if needed.
Read more...

What is your return policy? How about an exchange for a different color or upgrade to Premium Custom seat covers?

Written by Administrator
We ask you for the opportunity to take care of any situations prior to returning for a refund. You came to us for seat covers and we want nothing more than to deliver on that expectation. We are happy to offer an Exchange Program to exchange the set for a different color for absolutely no cost. We will immediately send the new seat covers with a prepaid shipping label to return the first set. The same is true for an upgrade to a Premium Custom model (upgrade charges apply). Please contact us at sales@go-motive.com  to make arrangements and discuss options.

We realize that there are times when the seat covers need to be returned for reasons beyond anyone's control. You may have sold or wrecked the car, truck or Jeep. You may not like the color and no other color will work and so on. So, we offer a 30 day Return Policy for returns in new condition and we issue a credit for your purchase price Shipping costs are not refundable in this situation but NO restocking fees will be charged. Please contact us for a return authorization prior to returning and, once again, let us know if you are not 100% satisfied with the seat covers to let us know what we can do for you.

Read more...